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We endeavor to provide you with an enjoyable experience from beginning to end.
Before signing up or making a transaction with KitaSeni services through https://kitaseni.com/ (herein referred to the “Site” or “Website”), which is provided and managed by MG FINE ART (herein referred to as “KitaSeni”, “we”, or “us”, please read the following Terms of Service carefully.
Your use of this Website constitutes your agreement to these Terms of Service. If you do not agree with any part of this Terms of Service, please do not access this Website.
We reserve the right to amend these Terms of Service at any time, with or without prior notice to Customers. You should review these Terms of Service each time you access this Site.
SECTION 1. SIGN UP
1.1 Sign-up is free.
1.2 There is no legal age requirement for signing up. However, anyone below the age of 18 should obtain parental consent in using our services. We strongly recommend that parents and guardians supervise their children’s use of the Website.
1.3 During the signup process, you will be required to specify a valid email address and password (your “Sign In Credentials”) as well as your basic information to maintain your account with KitaSeni. You are fully responsible for maintaining the confidentiality of your password and for any consequences that may arise from you having granted third-party access. KitaSeni has no duty or obligation to verify the identity of a customer and may assume, without independent investigation, that any person who logs on to this Site through your password does so with your consent and approval.
1.4 You are required to provide and maintain a valid email address with KitaSeni at all times.
1.5 The management of KitaSeni reserves the right to remove a customer’s account at its discretion without prejudice.
1.6 You may close your account at any time. However, please email your request to us as proof. All remaining order files stored with the account will be deleted from our servers upon the closure of your account.
SECTION 2. CUSTOMER RESPONSIBILITIES
2.1 You represent and warrant that:
- You are an authorized user of this Website;
- Any content that you transmit through this Website is not unlawful, including without limitation to matters that may be construed as an invasion of privacy, violation of a right of publicity, copyright, patent, or trademark infringement, and/or theft of trade secret or any other right of a person or party;
- All information that you provide to KitaSeni on the Website is accurate and complete;
- You will be required to pay all fees and charges that are incurred by you or any other users of your account and credit card at the prices in effect when such charges are incurred.
- Certain orders shipped may be subjected to customs duties, taxes, and other import charges which are not covered by the initial payments made to us. Therefore, you are responsible to pay for any such fees at the point of delivery.
SECTION 3. ORDERING
3.1 All orders must be submitted online.
3.2 Once you submit an order to KitaSeni, it is considered a purchase. The order cannot be canceled or changed.
3.3 Unless stated otherwise, all registered users may participate in KitaSeni’s online and offline promotions. Your participation in any KitaSeni promotion acknowledges that you agree to abide by the terms and conditions for the relevant promotion.
3.4 Usage of eVoucher Codes shall be according to the terms and conditions for the applicable promotion and/or purpose. Unless otherwise stated, the eVoucher Code is considered null and void once it is used or when promotion/purpose expires.
SECTION 4. PAYMENT
4.1 All prices and amounts are shown on this Site are in Ringgit Malaysia (RM) or Singapore Dollar (SGD) unless otherwise noted.
4.2 You agree to pay in full the actual amount of your purchase. No refunds will be given if you pay more than the actual payment amount requested. Also, we will not proceed with your order if you pay less than the actual payment amount requested.
4.3 KitaSeni does not provide a hard copy of official receipts for purchases. You can print out all statements for your completed orders from the “My Orders” page on our Site.
4.4 Payment terms will be via online credit/debit card transactions via Stripe and Billplz, our official merchant of payments, or unless otherwise stated.
SECTION 5. DELIVERY
5.1 All artwork will be delivered to Customers by KitaSeni’s appointed courier service company.
5.2 Artwork to be delivered to Customers is packed according to KitaSeni’s standard packing. KitaSeni shall not be held liable for any delays caused by the courier service company.
5.3 Working days exclude weekends and public holidays observed in the country. Business days exclude weekends and public holidays observed in the country.
5.4 Shipping delays may occur if state holidays are being observed in the country.
5.5 If the incorrect artwork were couriered to you, KitaSeni shall arrange for the product replacement and delivery of the right artwork to you at its expense.
5.6 Although the delivery service company we have engaged in delivers to most places, some areas require longer delivery time due to inconsistent demand and sometimes lack of road infrastructure.
5.7 If you have not received your order within the specified delivery time, kindly contact the delivery service company with the Tracking/Consignment Note Number or you may contact KitaSeni at [email protected] no later than 7 days from the date of the specified delivery time. KitaSeni will help liaise with the delivery service company on your behalf.
5.8 KitaSeni is not liable for any loss and damage suffered by Customers through any reasonable or unavoidable delay in delivery.
5.9 Delayed delivery is not a basis for cancellation of the order or a request for compensation.
SECTION 6. CLAIMS & RETURNS
6.1 Order is damaged or lost by the delivery service company. In such cases, sufficient evidence must be presented.
6.2 All claims for defects on your product order must be made in writing within 14 days upon the parcel’s receiving date. If no such claims are made, you acknowledge that the artwork(s) you have received is in good condition and that all the specifications had been met.
6.3 In the event of a claim, we will investigate thoroughly if the defects or errors are caused by us; thereof it is at our sole discretion should we choose to refund the order.
SECTION 7. KITASENI’S INTELLECTUAL PROPERTY RIGHTS
9.1 The names, text, images, and logos identifying KitaSeni and its products and services are subject to copyright, design rights, and trademarks of KitaSeni. Nothing contained in these terms shall be construed as conferring by implication, estoppel, or otherwise any license or right to use any trademark, patent, text, design right, or copyright of KitaSeni. Unless stated in written consent, a Customer or party has no right to produce, copy, disseminate the names, text, images, and logos identifying KitaSeni and their products and services. If KitaSeni suspects a Customer has violated this condition, Pixajoy reserves the right to remove that Customer’s service account. KitaSeni also reserves the right to take legal action against any Customer who misuses any trademark, patent, design right, or copyright of KitaSeni.